Warranty claim: Step-by-step instructions
Did you experience a defect during the guarantee period? We are sorry because this does not coincide with our quality standards!
To resolve the problem, you can of course approach your dealer – or optionally you may contact us. In the latter case, it takes just five simple steps to get a replacement:
Pack the lamp securely for transport. Use the original packaging if you still have it. Just wrap a few pages of newspaper around the lamp to provide some protection.
2. Include the receipt
Include the receipt or invoice in the package (either the original or a copy) if you still have it.
3. Add the completed complaint form
Place the completed customer complaint form (or a legibly written letter that contains your address, telephone number and a brief description of the problem) into the carton.Download: Customer complaint form (PDF)
4. Seal and address it
Seal the package and address it to us. You will find the address for returns in your country on this list. A mailing label is available here:Download: Mailing label (PDF)
5. Send the package
Send your package to us – please affix correct postage. We will take care of the problem as quickly as possible!
Do you have questions? We're happy to assist you. Just send us an e-mail to: email@example.com.