Customer Relation Support

If agreed upon with customer OSRAM Opto Semiconductors assists with expert quality support even in the pre-sale phase. The customer support services are supplemented with professional complaint management.

Customer Quality Support

Sales Support

Respond on customer requirements/questions concerning quality questions
Performe special reliability tests required by customer
Provide data according to PPAP (Production Part Approval Process)
Prepare and join customer audits

Product Change Notification

Product Process Change Management
Product Change Notification (PCN) and Infonote submission

Reliability Data

Collect and Evaluate regular Reliability Monitoring data
Provide and regulary update quality status of products

Q-Contract Management

Quality Assurance Agreements (QAA)
Product related evironmental contracts

Aftersales Support

Rapid processing of complaints with 8D Procedure

Facilitate 8D teams
Perform effective problem analysis
Provide containment actions to customer
Cooperate at corrective action definition
Review efficiency of corrective action

Failure Analysis

perform and coordinate failure analysis
available analysis tools: Light Microscopes, IR Microscope, X-Ray, Cross sectioning, chemical analysis, SEM, EDX, EBIC, Auger, FIB, Emission Microscope, measurement of electrical and optical parameters, DSC ...

Return Material Management

Provide ReturnMaterialAuthorization to customer in case of valid complaint
Handle returned material and decide upon further disposition